Technical Specialist

Security, development, and documentation at the intersection of precision and clarity

About Me

I am a Senior Technical Support Engineer with 5+ years of experience in B2B SaaS and healthcare technology. I specialize in SQL/HL7/XML scripting, Azure infrastructure, API integrations, and Linux network security — turning complex system failures into scalable, documented solutions.

My approach sits at the intersection of a security mindset and engineering precision. Whether I'm auditing server configurations, maintaining 100+ Azure-hosted environments, or scripting automation to eliminate manual workflows, I operate with zero tolerance for ambiguity and a drive toward measurable outcomes.

SQL / HL7 / XML
Python
JavaScript
PowerShell
Azure
Linux Network Security
API Integrations
ETL Processes
Active Directory
Server Administration
Incident Management
Technical Writing
20+ Projects
120+ Docs Delivered
5+ Years

Career

Senior Product Support Specialist Tier II

March 2026 – Present

Nextech Systems

  • Writes and executes SQL queries across 5–10+ tables per report to validate data integrity and application behavior across clinical systems.
  • Troubleshoots network-related performance and communication issues, contributing to 20–40% faster issue resolution.
  • Investigates 100+ errors and workflow issues weekly using SQL/HL7/XML scripting and deep EHR expertise.
  • Designed MS Word and Excel forms integrated with EHR data, automating data pull workflows and reducing manual entry for clinical staff.
SQLHL7XMLEHR SystemsNetwork Troubleshooting

Product Support Specialist Tier II

January 2025 – March 2026

Nextech Systems

  • Managed end-to-end technical implementation for 50+ practices, overseeing 15–20 active server integrations weekly.
  • Developed 2–4 automation scripts monthly and maintained 40+ pages of technical SOPs to streamline implementation workflows.
  • Conducted 60–80 weekly coaching sessions and delivered tailored workflow documentation to 3–5 clients daily.
  • Awarded the ICreate Award for embodying core values of Innovation, Collaboration, Accountability, and Excellence.
Automation ScriptsServer IntegrationTechnical SOPsAPI

Senior Product Support Specialist

October 2023 – January 2025

Nextech Systems

  • Performed routine maintenance and upgrades on 200+ client-hosted servers ensuring reliability of healthcare SaaS products.
  • Maintained 10+ vendor API integrations and 100+ Azure-hosted servers with 99% uptime and bi-directional data sync.
  • Mentored junior staff on eCQM reporting and troubleshooting protocols; standardized 30–40 internal knowledge base articles.
AzureAPI IntegrationsServer AdmineCQM

Product Support Representative

June 2021 – October 2023

Nextech Systems

  • Investigated and resolved 90+ weekly workflow issues, translating complex technical concepts into actionable guidance for practice management.
  • Managed ETL processes for automated file imports and delivered insight on improving client workflows within the SRS platform.
ETLTechnical SupportWorkflow Analysis

Featured Projects

Project 1

E-Commerce Platform

Full-stack e-commerce solution with payment integration and real-time inventory management.

React Node.js MongoDB
Project 2

AI Chat Application

Real-time chat application powered by AI, featuring message encryption and user analytics.

Vue.js FastAPI WebSocket
Project 3

Social Dashboard

Analytics dashboard aggregating data from multiple social media platforms with visual insights.

Next.js GraphQL PostgreSQL

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